In short
Forever Communications introduces you to Fidelity Energy, an independent business energy broker that compares 24+ suppliers and arranges your contract with the supplier you choose. Fidelity Energy's commission is included in the supplier's rates and shown in your contract documents. Business contracts are binding once agreed, and complaints can go to the Energy Ombudsman.
Ask about business gas and electricity
Tell us your premises, meters and renewal date and we will reply by email with options.
Who you contract with
Three organisations are involved when you arrange business gas or electricity through this site:
| Who | Role | Your agreement |
|---|---|---|
| Forever Communications | Acts as an agent of Fidelity Energy: introduces you, helps you gather your bills and supply details, and stays your point of contact | We act as Fidelity Energy's agent |
| Fidelity Energy Ltd | An independent business energy consultancy and broker that gets quotes from its network of 24+ suppliers, arranges the contract you choose and looks after the account | Fidelity Energy's customer terms for its services |
| The energy supplier | Supplies your gas or electricity, bills you and arranges metering through its agents | Your supply contract |
Ofgem calls brokers and consultants 'third-party intermediaries'. As its guidance explains, your supply contract is with the energy supplier, and Fidelity Energy's terms say the same. You can read Fidelity Energy's terms and conditions on its website.
Not sure which option suits you? Ask us
Tell us about your premises and usage and we will explain the options that fit.
How Fidelity Energy and Forever Communications are paid
Fidelity Energy's terms say its services carry no charge payable by you unless you choose to be invoiced directly or a contract cancellation fee applies (both below). Instead, it is paid by commission from the supplier.
- Commission is included in the supplier's rates. It is set by Fidelity Energy and paid by the supplier as an uplift on the unit rate (per kWh) and/or the daily standing charge.
- The estimate is in your contract documents. The estimated commission for each supply contract is set out there and varies with your actual consumption.
- You can choose to be invoiced instead. If you opt at the start not to have an uplift in your rates, Fidelity Energy invoices you directly for its services.
- A contract cancellation fee can apply. Fidelity Energy's terms allow it to charge one if, after signing a supply contract it sourced, you do not go ahead with it or take a different supply contract while it is live.
- Forever Communications is paid by Fidelity Energy from its commission, on terms agreed between Forever Communications and Fidelity Energy.
Since 1 October 2024 Ofgem has required suppliers to show broker fees in the principal terms of every non-domestic contract and to provide them on request. Because commission is linked to consumption, accurate figures for your use help keep it in line with the estimate. We can point out the commission in any offer before you agree.
Agreeing a business energy contract
Ofgem's guidance sets out how agreeing a business energy contract works:
- A verbal agreement is binding, in the same way as a signed one.
- There is no cooling-off period after you agree a business energy contract, whether you agree in writing or by phone.
- The supplier carries out its own checks, such as a credit check, before it accepts the contract.
Before you agree, check the contract type, the term and end date, the unit rates and standing charges, any exit fees, what happens at the end of the term and the broker commission in the principal terms. We can go through any of these with you.
Want this looked at for your premises?
Tell us your sites, meters and renewal dates and we will reply by email with options.
Business energy and the household price cap
Ofgem's energy price cap applies to households on standard variable tariffs. It does not apply to business energy contracts: business prices are agreed in your contract with the supplier. That is why the tariff type, the term and the end-of-contract arrangements matter, and why comparing offers from a range of suppliers is worthwhile. Our business energy tariffs guide explains each type.
Contract length, renewal and ending a contract
- Fixed term. Most business contracts run for an agreed term. Ofgem says most suppliers will not let you leave a fixed-rate contract early unless you agreed a termination clause or pay an exit fee.
- Switching window. A window opens a few months before the end date, when you can renew or arrange a new contract. Your notice terms are in your contract.
- If nothing new is agreed, some contracts roll over for a further fixed term, usually 12 months and possibly at a higher rate, and some suppliers apply out-of-contract rates, which Ofgem says are usually more expensive.
- Variable, rolling, out-of-contract and deemed rates can usually be switched away from at any time, although a supplier may object to a switch, for example if money is owed.
- Microbusinesses get renewal price information before the contract ends, and on evergreen contracts a termination notice period of no more than 30 days, with requests to end acknowledged within 5 working days.
- Your agreement with Fidelity Energy runs to the end date of the supply contract it arranged. Where it buys energy for you under a flexible contract for a period after that date, the end date moves to match.
Fidelity Energy can help you plan each renewal ahead of the switching window.
Flexible procurement terms
If you choose Fidelity Energy's flexible procurement service, these further terms apply under its customer terms:
- Flexible Trading Policy: a separate agreement setting out how energy is bought for you, which takes priority over the general terms where they differ.
- Letter of Authority: lets Fidelity Energy deal with the supplier, place trades and receive trade confirmations and position reports.
- Exclusive appointment: Fidelity Energy is your only provider of flexible procurement services for the term.
- Market risk: Fidelity Energy's terms describe flexible procurement as inherently more risky than fixed procurement, and say it is not liable for market movements that increase your costs.
- Timely signing: supply contracts need to be signed promptly, because a delay that affects pricing is at the customer's risk.
Our flexible energy contracts guide explains how buying in portions works.
Complaints and the Energy Ombudsman
If you are unhappy with any part of the service, tell us and we can help. For complaints about Fidelity Energy's service, its published process is:
- Contact Fidelity Energy's complaints team by email, or by post to the Office Manager at its Newbury office; the details are on the complaints page of its website. It acknowledges the complaint and names the person handling it.
- If the complaint concerns your supply contract, Fidelity Energy passes it to the supplier and tells you it has done so.
- If it is not resolved after 8 weeks, you can take it to the Energy Ombudsman, run by Ombudsman Services, which is impartial and free to use.
Redress for the broker service is through Fidelity Energy Ltd, which is listed on the Energy Ombudsman's register of brokers. Ofgem requires brokers paid by an energy supplier to belong to an approved redress scheme. Micro and small businesses can also get help from Citizens Advice. Complaints about the supplier itself go to the supplier first, then to the Energy Ombudsman.
How Ofgem oversees energy brokers
Ofgem does not currently license energy brokers. It has published six voluntary principles for how third-party intermediaries should behave: honesty, respect, accuracy, transparency, being customer-focused and professionalism. The government intends to appoint Ofgem as the regulator of energy intermediaries through new legislation, and in June 2026 Ofgem opened a market review of intermediaries to help design that regime.
Ofgem suggests asking any intermediary a few questions before you use it. Here are our answers:
| Ofgem's question | Our answer |
|---|---|
| Which suppliers will you be approaching to get prices? | Fidelity Energy compares its network of 24+ business energy suppliers, and can tell you which were approached for your sites |
| How many price offers will you give me? | Fidelity Energy sets out the offers it gets for your sites so you can compare them |
| What will you do to help me switch supplier? | Fidelity Energy arranges the contract you choose with the supplier, and we help you gather the details it needs |
| What services will you provide during the life of the contract? | Fidelity Energy looks after the account and supports you through to renewal, and we can stay your point of contact |
| How will I be charged for these services? | Indirectly, by commission included in the supplier's rates and shown in your contract documents, or directly by invoice if you choose that at the start |
How Forever Communications helps with business gas and electricity
Forever Communications is part of Forever Group, which looks after phone systems, business mobiles and connectivity for UK organisations. For business electricity and gas, we work as an agent of Fidelity Energy, an independent business energy broker that compares a panel of 24+ suppliers to price your requirements.
- Make sense of your bills: we can help you read unit rates, standing charges, meter details and the other costs on your invoices
- Like-for-like quotes: we help you gather your meter numbers, consumption and contract end dates so suppliers quote on the same basis
- The right tariff type: we can talk you through fixed, flexible and pass-through contracts, green electricity and green gas options before you decide
- Better timing: we help you plan a renewal ahead of your contract end date, or move off deemed and out-of-contract rates when you move premises
- Your choice: you choose the quote that suits your business, with prices, terms and the broker commission confirmed at quote
We work with offices, shops, hospitality, landlords, manufacturers and multi-site organisations. Send us a recent bill and we can take it from there.
Frequently asked questions
Is there a cooling-off period on a business energy contract?
No. Ofgem says there is no cooling-off period after you agree a business energy contract, and a verbal agreement is binding. That is why we help you read the principal terms before you agree.
Does the energy price cap apply to business energy?
No. Ofgem's price cap applies to households on standard variable tariffs. Business prices are agreed in your contract, which is why comparing offers from a range of suppliers matters.
How is Fidelity Energy paid?
Normally by commission from the supplier, set by Fidelity Energy and included in the unit rate and/or standing charge. The estimated commission is in your contract documents. You can choose at the start to be invoiced directly instead.
How is Forever Communications paid?
By Fidelity Energy, out of the commission it receives from the supplier.
How do I complain about Fidelity Energy?
Start with Fidelity Energy's complaints process. If the complaint is not resolved after 8 weeks, you can take it to the Energy Ombudsman, where Fidelity Energy Ltd is a registered broker. Citizens Advice can also help micro and small businesses.
Does Ofgem regulate energy brokers?
Not yet. Ofgem has voluntary principles for intermediaries, rules for suppliers on showing broker fees, and a requirement that supplier-paid brokers belong to a redress scheme. The government intends to make Ofgem the regulator of brokers through new legislation.
Still have a question about business gas and electricity?
Ask us and a member of our team will reply by email.