In short
Forever Communications acts as an agent introducing businesses to Fidelity Energy Limited, an independent business energy consultancy and broker. Fidelity Energy gets quotes from the suppliers it works with and handles the contract, which is with the supplier. Fidelity Energy is normally paid commission by the supplier, shown in the contract's principal terms, and pays us from it.
Ask about business gas and electricity
Tell us your premises, meters and renewal date and we will reply by email with options.
Who does what
Three organisations are involved when you get business gas or electricity through this site:
| Who | What they do | Your relationship with them |
|---|---|---|
| Forever Communications | Explains products, tariffs and bills; helps you gather bills, MPANs, MPRNs and meter details; introduces you to Fidelity Energy; stays your point of contact | We act as an agent for Fidelity Energy. We are not an energy supplier and not Fidelity Energy. |
| Fidelity Energy Limited | An independent business energy consultancy and broker based in Newbury. Gets quotes from its network of business energy suppliers, handles the contract you choose and looks after the account | You agree Fidelity Energy's customer terms for its services |
| The energy supplier | Supplies your gas or electricity, bills you and handles metering through its agents | Your supply contract is with the supplier |
Ofgem calls brokers, consultants and comparison services 'third-party intermediaries' (TPIs). As Ofgem's guidance puts it, your energy supply contract will be with an energy supplier, not with the intermediary. Fidelity Energy's own terms say the same: the customer contracts directly with the supplier.
Not sure which option suits you? Ask us
Tell us about your premises and usage and we will explain the options that fit.
How it works, step by step
- You contact us through the form on this site with a line about your sites and, ideally, a recent bill.
- We help gather the details: bills, MPANs and MPRNs, meter types, consumption and contract end dates.
- We introduce you to Fidelity Energy, which checks your supply details and gets quotes from the suppliers it works with. You can ask which suppliers were approached and how many offers you will see.
- You review the offers: tariff type, term, unit rates, standing charges, end-of-contract terms and the commission shown in the principal terms.
- You choose and agree, in writing or verbally. Once you agree, the contract is binding: there is no cooling-off period.
- Fidelity Energy arranges the contract with the supplier, which carries out its own checks and can accept or decline.
- During the contract, Fidelity Energy looks after the account, and we can stay your point of contact.
How Fidelity Energy and Forever Communications are paid
Most business energy brokers are paid by commission from the supplier rather than a fee from you, and Fidelity Energy works this way unless you choose otherwise. From its customer terms:
- Commission is set by Fidelity Energy and paid by the supplier. It is added as an uplift on the unit rate (per kWh) and/or the daily standing charge, so it is part of the prices you pay.
- The estimate is in your contract documents. The estimated commission for each supply contract is set out there and varies with your actual consumption.
- You can pay directly instead. Fidelity Energy's terms let a customer opt, at the start, to be invoiced directly instead of having an uplift added to the rates.
- There can be a cancellation fee. If you sign a supply contract and then decide not to go ahead, Fidelity Energy's terms allow it to charge a contract cancellation fee.
- Forever Communications is paid by Fidelity Energy from that commission, on terms agreed between us. Ask us and we can explain how that applies to your quote.
Ofgem's rules make this visible. For non-domestic contracts signed on or after 1 October 2024, suppliers must show any broker fees in the contract's principal terms and make the information available on request. Ofgem's guidance also points out that because commission is based on consumption, if you use more than estimated you pay for your actual use, so accurate consumption figures matter. Ask us to point out the commission line in any offer before you agree.
Want this looked at for your premises?
Tell us your sites, meters and renewal dates and we will reply by email with options.
No cooling-off period, and verbal agreements count
Ofgem is clear on two points every business should know before agreeing an energy contract:
- There is no cooling-off period after you agree a business energy contract, even when you agree by phone rather than in writing.
- A verbal agreement is binding. Only agree when you have seen and understood the principal terms.
Contracts may last several years and may have an early termination fee. Take your time, ask questions, and do not agree anything you have not read.
Complaints and the Energy Ombudsman
If you are unhappy with the service, tell us first and we can help where we are able. For complaints about Fidelity Energy's service, its published process is:
- Write to Fidelity Energy's complaints team by email, or by post to the Office Manager at its Newbury office; the addresses are on the complaints page of its website. It acknowledges the complaint and names the person handling it.
- If the complaint concerns your supply contract, Fidelity Energy passes it to the supplier and tells you it has done so.
- If you are still not satisfied after 8 weeks, you can take the complaint to the Energy Ombudsman, run by Ombudsman Services, which is impartial and does not charge you.
Fidelity Energy Ltd is listed on the Energy Ombudsman's register of brokers. Forever Communications is not a member of that scheme. Ofgem says a broker paid by an energy supplier must be a member of an approved redress scheme, such as the Energy Ombudsman or the Utilities Intermediaries Association, and suggests checking which scheme a broker belongs to.
Micro and small businesses can also get help from Citizens Advice. Complaints about the supplier itself go to the supplier first, then to the Energy Ombudsman.
Ofgem's principles and the questions to ask
Ofgem does not license or regulate energy brokers today. It has published six voluntary principles for how third-party intermediaries should behave: honesty, respect, accuracy, transparency, being customer-focused and professionalism. The government has said it intends to appoint Ofgem as the regulator of energy intermediaries through new legislation, and in June 2026 Ofgem opened a market review of intermediaries to help design that regime.
Ofgem suggests asking any intermediary these questions before you use it, and we are happy to answer them about our arrangement:
- Which suppliers will you be approaching to get prices?
- How many price offers will you give me?
- What will you do to help me switch supplier?
- What services will you provide during the life of the contract?
- How will I be charged for these services? Will I be charged directly or indirectly?
Ofgem's guidance also notes that some intermediaries research the whole market while others represent one supplier or a small group, that an intermediary will not necessarily find the lowest-priced offer, and that some bill factors may be on a pass-through basis. For more on the protections each business size gets, read Ofgem's guide to getting a business energy contract.
Why talk to us first
Energy contracts are long, detailed and binding from the moment you agree. We help you understand the products on this site, from business electricity and business gas to business energy tariffs and business energy bills explained, gather the details a quote needs and read the offers Fidelity Energy brings back. If you are mainly looking to put offers side by side, our sister site covers business energy comparison. When you are ready, contact us and ask us for a quote.
How Forever Communications helps with business gas and electricity
Forever Communications is part of Forever Group, which looks after phone systems, business mobiles and connectivity for UK organisations. For business electricity and gas, we work as an agent of Fidelity Energy, an independent business energy broker that prices your requirements with the suppliers on its panel. We are not an energy supplier, and neither is Fidelity Energy.
- Make sense of your bills: we can help you read unit rates, standing charges, meter details and the other costs on your invoices
- Like-for-like quotes: we help you gather your meter numbers, consumption and contract end dates so suppliers quote on the same basis
- The right tariff type: we can talk you through fixed, flexible and pass-through contracts, green electricity and green gas options before you decide
- Better timing: we help you plan a renewal ahead of your contract end date, or move off deemed and out-of-contract rates when you move premises
- Your choice: you decide which quote, if any, to accept; prices and terms are set by the suppliers and confirmed at quote, including the broker commission
We work with offices, shops, hospitality, landlords, manufacturers and multi-site organisations. Send us a recent bill and we can take it from there.
Frequently asked questions
Is Forever Communications an energy supplier or broker?
Neither. Forever Communications acts as an agent introducing businesses to Fidelity Energy, an independent business energy consultancy and broker. Your supply contract is with the energy supplier.
How is Fidelity Energy paid?
Normally by commission from the supplier, set by Fidelity Energy and added to the unit rate and/or standing charge. The estimated commission is shown in your contract documents and principal terms. You can choose at the start to be invoiced directly instead.
How is Forever Communications paid?
By Fidelity Energy, out of the commission Fidelity Energy receives from the supplier, on terms agreed between us. That commission is part of the supplier's prices and is shown in your contract's principal terms.
Is there a cooling-off period on a business energy contract?
No. Ofgem says there is no cooling-off period after you agree a business energy contract, even if you agree by phone, and a verbal agreement is binding.
How do I complain about Fidelity Energy?
Start with Fidelity Energy's complaints process. If the complaint is not resolved after 8 weeks, you can take it to the Energy Ombudsman, where Fidelity Energy Ltd is a registered broker. Citizens Advice can also help micro and small businesses.
Does Ofgem regulate energy brokers such as Fidelity Energy?
Not at present. Ofgem does not currently license or regulate energy brokers. It has voluntary principles for intermediaries, rules for suppliers on showing broker fees, and a requirement that supplier-paid brokers belong to a redress scheme. The government intends to make Ofgem the regulator of brokers through new legislation, and Ofgem began a market review of intermediaries in June 2026.
Still have a question about business gas and electricity?
Ask us and a member of our team will reply by email.